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At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.
Job ID: 147722623
Skills:
threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management
Skills:
Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification
Skills:
Service Delivery Management, Service Delivery, Service Request Management, Incident Handling, Problem Solving, Endpoint Management, Management Skills, Achieving Kpis, Customer Satisfaction, monitoring SLAs, resolved escalations, point of contact for clients
Skills:
Servicenow, Prince2, It Service Delivery, Itil Service Management, Problem-solving, EUC Field Services, Reporting Documentation, ITSM Platforms, Executive Communication, Vendor Management, Project Management, Pmp, Stakeholder Management
Skills:
It Service Management, Itil Framework, IT System Operation Maintenance, Service Level Performance Monitoring, Financial Management, Vendor Sub-Contractor Management, Team Leadership Management
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