threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification

Service Delivery Management, Service Delivery, Service Request Management, Incident Handling, Problem Solving, Endpoint Management, Management Skills, Achieving Kpis, Customer Satisfaction, monitoring SLAs, resolved escalations, point of contact for clients

Servicenow, Prince2, It Service Delivery, Itil Service Management, Problem-solving, EUC Field Services, Reporting Documentation, ITSM Platforms, Executive Communication, Vendor Management, Project Management, Pmp, Stakeholder Management

It Service Management, Itil Framework, IT System Operation Maintenance, Service Level Performance Monitoring, Financial Management, Vendor Sub-Contractor Management, Team Leadership Management

Software Updates, maintenance strategies, customer service KPIs, Spare Parts Management, service performance monitoring, Crisis Management, stakeholder communication