PMO Analyst

ears of Experience

At least 4 - 5 years experience in developing, implementing and maintaining IT systems

Position Summary / Project Description

The role involve providing planning and oversight of IT functions in Healthcare. CIO Office team members are IT generalists who play an important role to support users in coordinating with various backend IT teams beyond day-to-day operational issues.

Role and Responsibilities

• IT administration:

• Assist healthcare institution IT director in IT workplan budgeting and planning.

• Provide oversight and verification of IT costs / invoices

• Liaise between finance departments and IT project teams on queries and clarifications

• Assist in data collection and presentation preparation for management updates

• Perform secretariat duties for selected boards / committees

• Perform housekeeping of IT department files / shared information

• Other ad hoc duties as required

IT Operation Support:

• Track follow ups for IT issues that are escalated to the CIO Office to ensure timely resolution / implementation of IT issues

• Work with users and delivery teams to provide oversight to ensure timely resolution / implementation of IT issues

Requirements / Qualifications

• Proficient in Microsoft Office Excel and SharePoint

• SAP & Tableau User Knowledge will be an added advantage

• Effective information-gathering, through meeting facilitation, one-on-one interactions and/or observations

• Experience with documentation work products including manuals, SOPs, training aides and process documents

• Hands on and creative problem-solving skills.

• Active listening skills, professional written and verbal communication skills.

• Diploma holder with 4 to 6 years of relevant working experience