About Hytech
Hytech is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We partner with top trading platforms and cryptocurrency exchanges, providing consulting, risk analytics, and technology solutions that power institutional trading desks across the globe.
With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.
About the Role
As an Operations Manager, you will play a pivotal role in driving the efficiency, scalability, and excellence of Hytech's operational teams, aligning closely with our global mission to deliver top-tier digital transformation solutions to fintech and financial services clients. You will lead a team of operational professionals, oversee end-to-end operational workflows, and collaborate cross-functionally with sales, technology, risk, and client success teams to ensure seamless service delivery. This role requires a strategic mindset paired with hands-on operational expertise, as you will balance day-to-day team management with long-term process optimization, directly contributing to the success of our institutional trading and cryptocurrency exchange partnerships.
Key Responsibilities
- Overseeing daily team operations, managing work assignments for team members, setting quarterly and annual KPIs, and conducting comprehensive performance reviews.
- Proactively coordinating and resolving issues within the team, across other company functional departments, and with third-party vendors.
- Facilitating seamless communication between front-end sales and back-end support teams, ensuring smooth workflows and optimizing end-to-end operational processes.
- Mastering full business workflows, providing hands-on support, training, and guidance to team members to collectively meet and exceed work objectives.
- Reporting team performance, work progress, and presenting actionable solutions to team challenges to department leadership on a monthly basis.
- Prioritizing business processing tasks based on client needs and real-time operational status to drive team efficiency.
Requirements
- Professional Experience & Management Expertise: Minimum 5 years of working experience in operations, with at least 3 years of proven management experience
- Industry Background: Strong background from fintech or brokerage companies; candidates with experience in Taiwan's local securities industry, brokerage firms, fintech space are highly preferred.
- Language Proficiency: Proficient in both spoken and written English and Mandarin, capable of communicating effectively in cross-functional and international settings.
- Leadership & Teamwork: Exceptional teamwork spirit, strong leadership capabilities, excellent communication skills
- Operational & Personal Competencies: High self-discipline, proactive learning ability, and a solution-oriented mindset with strong logical and critical thinking
