Job Description
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about.
We're seeking a future team member for the role of Senior Specialist to join our Custody Client Operations team. This role is in Taiwan and supports our APAC clients on custody operations related inquiries (e.g., Settlements, Cash, Corporate Actions, Income, Proxy and Class Actions) across all markets.
In this role, you'll make an impact in the following ways:
- Supports multiple, complex client accounts and serves as the primary point of contact on day-to-day custody operations related inquiries (e.g., Settlements, Cash, Corporate Actions, Income, Proxy and Class Actions).
- Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank.
- Uses developed communication skills to deliver high quality service to a specialized client base.
- Uses in-depth knowledgeof client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
- Participate in internal activities and initiatives designed to improve the client experience.
- Participate in client service review.
- Participate in internal projects or process improvements as required.
- Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients concerns or gaps with our internal stakeholders and management team.
- Maintains familiarity with industry best practices and proactively stays on top of market changes and product development.
- Provides guidance to less experienced team members.
To be successful in this role, we're seeking the following:
- Bachelor's degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
- Experience in Custody operational area and/or client services preferred.
- Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Best Places to Work for Disability Inclusion , Disability: IN – 100% score
- 100 Best Workplaces for Innovators, Fast Company
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- CDP's Climate Change A List
Our Benefits
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.
