Description
Summary of This Role
To perform the daily work operations such as the merchant payment and settlement clearing reconciliation process / accounting process /merchant invoice / dispute support /sale slips manually processing / sales inquiry support, and achieve Service Level Standard (SLS) with
customers internal cross departments and to perform the daily operational in efficient and accuracy. Monthly MI report to the team leaser and
fulfill internal & external customer satisfaction with sustained service quality. A good communicate and coordinate transactional flows with
internal departments and and coordinate with external parties such as outsourcing vendor, agent banks, utility companies and support to
resolve daily operational related problems. Escalates any incident to team leader if found out on your end.
What Part Will You Play
- Becomes familiar with the internal system related and organization tools, methodologies. More experienced peers to learn the daily operations work, daily and monthly reporting processes, procedures and tools. Begins to learn the company's products and operations team mainly service and process. Management assigned tasks and escalate any incident found out on your end.
What Are We Looking For in This Role
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Accounting degree related
Preferred Qualifications
- Typically Minimum 2 Years Relevant Exp
- Previous experience in the payments industry
What Are Our Desired Skills and Capabilities
- Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Normally receives detailed instructions on all work.
- Industry Knowledge - Expert knowledge of the payment industry
- Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
- Communication - Effective listener and communicator who is able to be a reliable strategic partner to the members of the Sales Department
