Key Responsibilities

Account Management and Partner Stewardship

Serve as the primary commercial relationship manager for existing Strategic Financial Services Partnerships across APAC.
Lead day-to-day partner engagement, executive governance and relationship management across all contracted programmes.
Develop annual account plans, business reviews and relationship strategies to maximise long-term partnership value.
Maintain a coordinated view of partner priorities, contractual commitments and activities across participating Lines of Business.
Build strong relationships with senior internal stakeholders and designated partner contacts.
Manage partner escalations and coordinate timely resolution of commercial, operational and relationship issues.

Co-branded Card Programmes & CVP Management

Lead the development, optimisation and ongoing management of co-branded Cardholder Value Propositions (CVPs), partnering with the CA APAC and US Global Card Services team, regional business units and Strategic Financial Services Partners to deliver compelling, market-relevant consumer programmes.
Coordinate the annual review of cardholder benefits, promotional offers and programme enhancements to ensure continued commercial relevance, contractual compliance and alignment with the company's brand strategy.
Monitor programme performance and partner feedback, recommending enhancements to maximise consumer engagement, partner value and long-term programme success.

Contract Management and Benefit Delivery

Oversee the implementation and delivery of contractual rights, hospitality programmes, marketing benefits, promotional entitlements and other partner commitments across all contracted Lines of Business.
Ensure compliance with contractual obligations, fee schedules, payment milestones, service levels and reporting requirements.
Maintain accurate records of contractual rights, partner deliverables, approvals and outstanding actions.
Monitor benefit utilisation, programme performance and operational delivery.
Identify opportunities to improve fulfilment, operational efficiency, guest experience and partner value.
Lead renewal, amendment and contractual enhancement discussions for existing programmes, in coordination with Legal, Finance and relevant business teams.

Marketing and Intellectual Property Management

Govern the use of the company's intellectual property by Strategic Financial Services Partners across APAC.
Coordinate the approval and delivery of existing campaigns, seasonal activations, promotional rights and partner communications across participating Lines of Business.
Ensure all partner executions comply with company brand guidelines, legal requirements, contractual rights and approval processes.
Manage campaign calendars and coordinate with business teams to support timely delivery.
Escalate requests for additional rights, campaigns or intellectual property usage where these fall outside existing contractual entitlements.

Cross-Functional Leadership

Partner closely with different lines of business in the company.
Collaborate with the US Global Card Services team to ensure alignment with global Financial Services partnership strategies and contractual requirements.
Coordinate cross-Line of Business governance and delivery for existing enterprise programmes.
Partner with the Manager, Enterprise Partnerships to identify potential expansion opportunities within existing accounts.
Support structured handover and implementation of newly executed partnerships into ongoing account management.

Performance Management and Reporting

Lead regular business reviews, executive governance meetings and partnership health assessments.
Monitor contractual KPIs, programme utilisation, commercial performance and partner satisfaction.
Consolidate performance data and updates across participating Lines of Business.
Prepare executive reports, strategic recommendations and account updates for senior leadership.
Identify risks, delivery gaps and opportunities requiring management attention.

Required Skills and Experience

Bachelor's degree in Business, Marketing, Communications or a related discipline.
MBA or postgraduate qualification is an advantage.

8-10 years of experience in account management, strategic partnerships, sponsorship, financial services or commercial relationship management.
Demonstrated success managing complex enterprise accounts and long-term strategic partnerships.
Strong commercial acumen, with experience managing contractual obligations, renewals and commercial negotiations.
Experience coordinating programmes across multiple business units, markets and stakeholder groups.
Excellent stakeholder management skills, with the ability to influence senior internal and external partners without direct authority.
Strong organisational skills and attention to detail when managing contractual rights, deliverables and approvals.
Excellent written, verbal and presentation skills, including experience communicating with executive stakeholders.
Experience within financial services, entertainment, hospitality, tourism or consumer-facing businesses is highly desirable.
Advanced proficiency in Microsoft PowerPoint, Excel and Word.
Willingness to travel across APAC as required.
Excellent command of English and Cantonese is required
Proficiency in Mandarin and an additional Asian language will be an advantage.

Manager, Account Management

Job Description