About The Role
As one of the key logistics technology providers in Taiwan, Uber Direct enables merchants to unlock last-mile delivery for their customers through their own apps or website marketplaces, while also supporting logistics businesses with a strong and resilient last-mile supply network.
We are building an exciting team to scale Uber Direct's logistics business across mid-mile, last-mile, and warehouse operations. We are looking for leaders who are passionate about operations excellence and delivering best-in-class experiences to our merchant partners.
As the Logistic Network Operations Lead, you will play a pivotal role in scaling the Uber Direct logistics business. This role is responsible for the strategic expansion of the last-mile fleet and micro-hub network. You will work closely with operations teams, fleet partners, and cross-functional stakeholders to support business growth while ensuring delivery quality, reliability, and service-level excellence across all regions.
Reporting to the Head of Operations, you will partner closely with Sales and Account Management to assess expansion needs and co-develop scalable network expansion plans with the logistics project squad.
,Uber Direct App ,, Uber Direct ,,
Uber Direct ,(micro-hubs),,(Head of Operations),
What You Will Do
Team Leadership |
- Lead a scaled logistics operations organization, including city operations managers, site operations staff, fleet partners, and drivers
- Recruit, develop, and grow a high-performing logistics network operations team in a scalable manner
- Deliver against strategic goals related to operational efficiency, service quality, expansion milestones, and delivery performance
- ,,
-
-
Hub Expansion & Operations |
- Drive the expansion and operational success of the micro-hub network, including Uber-owned facilities and merchant warehouses integrated with Uber delivery supply
- Partner with regional merchant stakeholders to ensure strong operational execution and delivery customer experience
- Develop, implement, and continuously improve SOPs and site-level operating processes to support multiple delivery models
- ( Uber Uber )
- ,
- SOP ,
Last-Mile Fleet Expansion & Operations |
- Scale last-mile delivery capabilities through close collaboration with cross-functional teams and external partners
- Recruit, onboard, and retain fleet partners across Taiwan to meet supply needs driven by business growth
- Ensure rigorous control over delivery quality, fleet utilization, and SLA adherence for both fleet partners and Uber couriers
- ,
- ,
- SLA, Uber
Basic Qualifications |
- 8+ years of total work experience, including at least 5 years in logistics operations, strategic planning, partnership management, or people leadership
- Hands-on experience managing fleet/delivery partners and warehouse operations
- Deep understanding of Taiwan's logistics industry, including key players, competitive dynamics, and ecosystem networks
- Fluency in both English and Mandarin (spoken and written)
- 8 , 5
- /
-
- ()
Preferred Qualifications |
- Strong Go Get It mindset with willingness to take smart, calculated risks
- Ability to communicate complex topics clearly to senior leaders and diverse audiences
- Strong stakeholder management skills with the ability to align cross-functional teams and meet merchant needs
- Go Get It,
- ,
- ,
