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As one of the key logistics technology providers in Taiwan, Uber Direct enables merchants to unlock last-mile delivery for their customers through their own apps or website marketplaces, while also supporting logistics businesses with a strong and resilient last-mile supply network.
We are building an exciting team to scale Uber Direct's logistics business across mid-mile, last-mile, and warehouse operations. We are looking for leaders who are passionate about operations excellence and delivering best-in-class experiences to our merchant partners.
As the Logistic Network Operations Lead, you will play a pivotal role in scaling the Uber Direct logistics business. This role is responsible for the strategic expansion of the last-mile fleet and micro-hub network. You will work closely with operations teams, fleet partners, and cross-functional stakeholders to support business growth while ensuring delivery quality, reliability, and service-level excellence across all regions.
Reporting to the Head of Operations, you will partner closely with Sales and Account Management to assess expansion needs and co-develop scalable network expansion plans with the logistics project squad.
Uber Direct App .. Uber Direct .
Uber Direct .micro-hubsHead of Operations
. Lead a scaled logistics operations organization, including city operations managers, site operations staff, fleet partners, and drivers
. Recruit, develop, and grow a high-performing logistics network operations team in a scalable manner
. Deliver against strategic goals related to operational efficiency, service quality, expansion milestones, and delivery performance
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. Drive the expansion and operational success of the micro-hub network, including Uber-owned facilities and merchant warehouses integrated with Uber delivery supply
. Partner with regional merchant stakeholders to ensure strong operational execution and delivery customer experience
. Develop, implement, and continuously improve SOPs and site-level operating processes to support multiple delivery models
. Uber Uber
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. SOP
. Scale last-mile delivery capabilities through close collaboration with cross-functional teams and external partners
. Recruit, onboard, and retain fleet partners across Taiwan to meet supply needs driven by business growth
. Ensure rigorous control over delivery quality, fleet utilization, and SLA adherence for both fleet partners and Uber couriers
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. SLA Uber
. 8+ years of total work experience, including at least 5 years in logistics operations, strategic planning, partnership management, or people leadership
. Hands-on experience managing fleet/delivery partners and warehouse operations
. Deep understanding of Taiwan's logistics industry, including key players, competitive dynamics, and ecosystem networks
. Fluency in both English and Mandarin (spoken and written)
. 8 5
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. Strong Go Get It mindset with willingness to take smart, calculated risks
. Ability to communicate complex topics clearly to senior leaders and diverse audiences
. Strong stakeholder management skills with the ability to align cross-functional teams and meet merchant needs
. Go Get It
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Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
Job ID: 140292825
