Nexperia is a world-class company in semiconductor development and in-house production. A proven global player with an entrepreneurial mentality. At our core is an 13,000+ strong international network with a singular focus. Built on passion and commitment to our work, belief in our goals and a drive to succeed regardless of the challenges we face. We support, reward and challenge individuals equally, in a dynamic and energetic environment.
About The Role
The Customer Supply Representative (CSR) is the primary contact to Nexperia's customers to ensure excellent levels of supply assurance, increasing both customer loyalty and sales potential. The role is responsible for handling and coordinating customer inquiries in the area of ordering, demand forecasting, shipping, billing issues, and complaints. The CSR is dedicated to a specific portfolio of (one or more) customers and responsible to develop a strong customer relationship.
What You Will Do
Develop and maintain a professional and positive relationship with key customer contacts and counterparts in Account teams, Business Groups and Support Teams at all times
- Process customer orders in SAP while ensuring compliance with policies and controls, including terms and conditions, allowed ship dates, and order change windows
- Provide customers with prompt, early and accurate information regarding status of orders, supply, issues, and complaints
- Pursue the customer for increased order coverage where gaps exist compared to lead-time, forecast or contract data
- Resolve customer complaint, return and invoice query requirements by clarifying customer's complaint
Drive activities to achieve benchmark levels of delivery performance
- Understand customer demands, supply capabilities, and coordinating activities to meet customer demands, including regular production, new products and end of life
- Develop and implement strategies to best meet customer demands including strategies and processes like collaborative forecasting, consignment- and JIT programs
- Drive regular customer logistics review meetings and provide regular service updates. Prepare relevant material to facilitate discussion on performance, order coverage, lead-time review and forecast
Execute tasks to support tactical sales initiatives
- Pull-forward of mismatched delivery commitments, and promotion of product availability
- Analyze service performance from logistics data, NPS, customer KPIs and other customer feedback. Define and implement continuous improvement actions
What You Will Need
- A business-related university degree is required.
- 3 years of experience in high-end customer service, supply chain & logistics, or sales
- Advanced Excel knowledge and analytical skills, SAP (other ERP system) knowledge
- Knowledge of supply chain processes.
- Fluency in English with good communication skills.
- Customer Obsession: A strong focus on and dedication to meeting or exceeding customer expectations.
Talent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright material and the word Nexperia is a registered trademark.
D&I Statement
As an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.
In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030.
