Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

Work closely with other teams such as Sales, Finance, Global Logistics, RAQA, 3PL

warehouse or any teams that may be relevant to perform their job.

Accurately handle customer inquiries, including purchase orders, FRU requests, and

complaints about lost or damaged goods, product returns / exchanges and Logistics

processes.

Professionally answer incoming calls and emails, understand the internal and external

customers needs and their environment to improve satisfaction.

Essential Job Duties

Responsible for import/export management, customs clearance processes, and HS code

clarification with global compliance team.

Responsible for 3PL warehouse management, including

inbound/outbound shipments, non-conformity, inventory

optimization, cycle counts, and annual scrap handling.

Responsible for 3PL warehouse data management,

including data input and transaction correctly in SAP.

Coordinate with 3PL partners to resolve daily operational issues, monitor performance

KPIs, ensure on-time deliveries and accurate inventory cycle counts.

Support international compliance requirements.
Work with Customs brokers, freight forwarders and global Logistics team to resolve

import/export operational issues.

Ensure timely shipment of all outbound I&A shipments to meet contractual obligations

and customer requirements.

Support customer order management and RMA complaint handling processes.
Support customer training coordination in SFDC when necessary.
Contribute and reach the targets and goals set by the company.
Provide ad hoc reporting as needed.
Raise ideas for logistic process improvement.

Qualifications

Required Skills and Experience

3+ years professional experience in similar position
Demonstrates expertise in 3PL and logistics management.
Fluent in English and local languages
Good communication skills, both verbal and written
Trouble shooting and problem-solving skills and able to analyse situations in depth with

moderate level of complexity.

Detail oriented
Time management abilities
Strong interpersonal skills
Possess a moderate telephone skill set and communicate in a professional manner
Strong knowledge of the MS Office product suite, ERP (SAP is a must) and Salesforce
Ability to build long-term professional relationships.

Required Education And Training

Bachelor's degree required

Working Conditions

None

Preferred Skills And Experience

Knowledge of international trade and global logistics
Experience of order management and customer complaints processing

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR

743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

Shift: Day

Customer Service Representative-SCM

Customer Service Representative

Customer Service Representative

Customer Service & Logistics Representative