Company Overview:
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.
MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. In addition, MACOM offers foundry services that represents a key core competency within our business.
MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.
MACOM is an Equal Opportunity Employer.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status.
Job Title: Customer Service Representative
Primary Responsibilities:
- Customer Management:
- Develop and maintain positive relationships with new and existing customers.
- Supporting the sales team on reporting when needed
- Take ownership of customer issues and follow problems through to resolution
- Order and Backlog Management:
- Manage the customer's backlog . Enter customer specific information in SAP which may include purchase orders, pricing, quote, and ship methods
- Work through cross-functional support team (Planning, Sales, FAE, Finance, Quality, etc) across global sites to resolve customer related issues.
- Analyze and manage on-time delivery for customer orders
- Process and respond to customer expedites, pull-ins and inquiries with regards to supply situation
- Resolve production scheduling, shipping or invoicing problems; determine validity of RMA claims, outstanding AR issue, aged backlog and etc.
- Ensures that legal regulations and audit requirements are met and maintained
- Understand customer forecast, revenue support plan, risk and opportunities; work with customer on PO coverage to close PO gaps
Required Skill and Qualifications:
- Bachelor's degree in Business Administration, International Trade, or related field.
- Bachelor's degree or equivalent work experience in customer support / Sales Support / Order Management roles;
- 4 8 years working experience
- Should be able to work with global teams
- Ability to communicate in English both verbally and in writing
- Ability to solve problems with logical thinking and analytical skills
- Attention to detail, ability to meet deadlines and multitasking
- Ability to work within a team environment, flexible and self driven
- Experience in semiconductor experience will be an added advantage
- Prior working experience in a similar setup will be an added advantage
- Working knowledge of SAP will be an advantage
