Company Overview:
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.
MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. In addition, MACOM offers foundry services that represents a key core competency within our business.
MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.
MACOM is an Equal Opportunity Employer.
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status or veteran status or any other legally protected status.
Job Title: Senior Customer Service Representative
Job Responsibilities:
- Nurture long-term relationships with key customers; act as the primary liaison between customers, partners, and internal teams; own and resolve customer inquiries/complaints, escalate when needed.
- Manage end-to-end order lifecycle (new orders, changes, returns, quotes) and backlogs; respond to expedite requests and optimize on-time delivery.
- Collaborate with global cross-functional teams (Planning, Finance, Quality, etc.) to address scheduling, shipping, RMA, and AR issues; align customer forecasts with PO coverage.
- Ensure compliance with regulations/audits; maintain accurate customer data in SAP; generate key service/order reports.
Required Skill and Qualifications:
- Bachelor's degree in Business Administration, International Trade, or related field.
- 8-10 years of experience in customer service, sales support, or order management (semiconductor/high-tech preferred).
- Fluent in verbal and written English; proficient in SAP and MS Office.
- Strong attention to detail, problem-solving, and multitasking abilities.
- Customer-centric, proactive, and collaborative team player.
