Assistant Manager Operations

Company: Rapid Physiocare
Location: Singapore
Reports to: General Manager

About the Role

We are seeking a degree-qualified professional with experience in customer service and people management to support our daily operations and deliver a consistently high standard of service.

This role suits a responsible, organised and proactive individual with strong problem-solving skills and sound judgement. You will coordinate staff, resolve operational issues and translate management decisions into clear actions.

Key Responsibilities

• Support the General Manager in overseeing daily operations and maintaining service standards.
• Guide and support customer service staff, coordinate responsibilities and monitor follow-through.
• Handle customer enquiries, feedback and complaints professionally, ensuring timely resolution.
• Identify operational issues, investigate underlying causes and implement practical solutions.
• Assess how changes to policies, services or procedures affect workflows and staff responsibilities.
• Communicate operational changes promptly, ensuring affected staff understand what is required and implement changes consistently.
• Coordinate with relevant teams to maintain smooth workflows and a positive customer experience.
• Manage competing priorities, track outstanding tasks and ensure deadlines are met.
• Maintain clear operational procedures and identify opportunities to improve efficiency.
• Keep the General Manager informed of progress, recurring issues and matters requiring decisions.

Requirements

• A recognised degree in Business Administration, Management, Hospitality or a related discipline.
• Previous experience in customer service and supervising or managing people.
• Strong problem-solving skills, with the ability to assess situations and implement effective solutions.
• Excellent organisational and time management skills.
• Clear written and verbal communication skills.
• Sound judgement, attention to detail and a strong sense of accountability.
• Ability to work independently, anticipate issues and follow through with minimal supervision.
• Confidence in handling challenging customer situations and supporting staff.
• Proficiency in Microsoft Office and the ability to learn operational systems.
• Experience in healthcare, wellness, hospitality or another service-focused environment would be an advantage.

How to Apply

Please apply through this platform with your updated CV, highlighting your relevant customer service, people management and operational experience.