Assistant Store Operations Manager (Luxury Fashion & Lifestyle)

Our client is a renowned luxury brand seeking an experienced Assistant Store Operations Manager to oversee store operations and lead the operations team in delivering operational excellence and an exceptional customer experience.

Key Responsibilities

• Oversee all aspects of daily store operations, including policy and procedure implementation, inventory management, stock takes, asset and cost control, visual merchandising support, staff scheduling, training, and coaching.
• Monitor inventory accuracy and implement effective controls to minimize stock loss and damage.
• Ensure operational processes, product handling, and merchandise flow comply with company standards and guidelines.
• Analyze store performance, sales trends, and forecasts, providing actionable insights and reports for management review.
• Manage stock deliveries, merchandise transfers, client repair orders, and logistics coordination with warehouses, boutiques, and repair centres.
• Maintain a thorough understanding of after-sales service, client repair processes, and stock repair policies to ensure smooth execution.
• Oversee defective merchandise handling and manage local damage costs effectively.
• Provide administrative support and handle store-related enquiries, feedback, and operational issues.
• Partner closely with regional and global Store Operations teams to identify operational priorities and support business initiatives.
• Conduct and support operational training for frontline employees to ensure adherence to company standards and best practices.
• Handle customer complaints professionally and support floor management to ensure an exceptional client experience.

Requirements

• Minimum 5-7 years of relevant operational management experience within the luxury retail industry.
• Strong leadership, people management, problem-solving, and decision-making capabilities.
• Excellent communication, interpersonal, presentation, and stakeholder management skills.
• Well-organized, proactive, and capable of managing multiple priorities in a fast-paced retail environment.
• Customer-focused with a strong understanding of luxury retail operations and service excellence.