Assistant Manager, Operations

Job Responsibilities

. Lead daily floor operations and keep two centres ready, presented and running on time.

. Bring meticulous attention to detail to every aspect of the patient experience, from the itinerary and meal order to the final bill.

. Plan and coordinate personalised patient itineraries covering health screenings, tests, scans, therapies, consultations and meals, and brief patients on their day.

. Coordinate our multidisciplinary team of professionals, and liaise with Radiology, Laboratory, and other clinics across Raffles Medical.

. Work closely with other business units on daily operations needs.

. Own a closed-loop system for results, reports and patient follow-ups.

. Lead the Relationship Officer and admin team and make sure every enquiry is attended to promptly.

. Ensure accurate billing, including coordinating insurance billing through partner clinics and inter-clinic billing.

. Oversee the Raffles Solitaire Lounge for VIP guests and senior leadership.

. Prepare and run events with our partners.

. Drive service excellence to the key minute details, SOPs, reporting and continuous improvement.

Job Requirements

. Diploma or Degree in Healthcare Management, Hospitality, Business or related field.

. At least 5 years of operations experience, including team leadership experience in a medical or healthcare setting strongly preferred.

. Good understanding of clinic workflows, tests and investigations, and medical billing and insurance processes in Singapore.

. Experience serving UHNW / HNW and VIP clients, with a meticulous eye for detail.

. Calm, decisive and highly organised comfortable managing many moving parts at once.

. Excellent communication skills and absolute discretion.

. Mandarin or other languages an advantage for serving regional clientele.

If you take pride in getting every detail right and want to help shape a world-class longevity experience, we would like to hear from you.

We regret that only shortlisted candidates will be notified.