Assistant Manager - Front Office - Hyatt Regency Hong Kong, Tsim Sha Tsui

What you will do:

• Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns

• Deliver seamless VIP service to ensure exceptional guest experience

• Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies

• Provide courteous, professional and efficient service at all times

• Build and maintain positive rapport with customers

What you should have:

• University Degree/Diploma in Hospitality or Tourism Management
• Minimum 5years of work experience in front office operation and at least 2years in supervisory role
• Well-developed Communication and Customer Relations Skills
• Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)
• A good trainer, able to facilitate at all levels