POSITION SUMMARY
The Assistant Housekeeping Manager supports the Director of Housekeeping in leading and managing the overall housekeeping operations to ensure the highest standards of cleanliness, comfort, safety, and service excellence across guest rooms, public areas, and back-of-house areas. Assist the Director of Housekeeping in managing the daily operations. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office. Prepare, distribute, and communicate changes in assignment sheets. Assist management in hiring, training, scheduling, evaluating, guiding, disciplining, motivating colleagues.
THE ROLE
Leadership & Culture
- Serve as a role model by demonstrating professionalism, integrity and commitment to service excellence
- Foster a positive and inclusive work environment through regular colleague engagement, open communication and an open door policy
- Coach, mentor and develop team members, supporting individual's training and development
Operations & Quality Assurance
- Support the Director of Housekeeping in overseeing daily departmental operations, ensuring compliance with hotel policies, procedures, and standards
- Maintain the highest standards of cleanliness, presentation, and maintenance in guest rooms, public areas, and back-of-house spaces
- Establish, execute, and monitor a comprehensive inspection program covering rooms and all hotel areas, ensuring corrective actions are taken promptly
- Coordinate closely with Front Office to ensure room readiness, turnover efficiency, and quality guest room servicing
- Collaborate with Engineering to ensure effective preventive maintenance and timely resolution of maintenance issues
Financial & Resource Management
- Assist in managing operational budgets, inventory control, and cost efficiencies while maintaining service and quality standards
- Monitor and supervise inventory of operating equipment, supplies, linens and uniforms to support uninterrupted operations
- Maintain effective partnerships with external laundry contractors to ensure consistent linen quality and timely supply
- Prepare work schedules and rosters aligned with business volumes to optimize staffing efficiency
- Participate in onboarding of new team members, provide timely feedback and ongoing guidance
Training, Standards & Compliance
- Support the implementation of training programs, SOP refreshers, and audit testing in collaboration with the Training Manager
- Ensure team understanding and adherence to Forbes and other quality assurance standards to achieve optimal audit outcomes
- Ensure all housekeeping operations are conducted in accordance with health, safety and hygiene regulations
- Ensure training are completed on how to use the fire protection systems as well as the location of all fire safety equipment
Administration
- Perform administrative tasks including attendance oversight and departmental reporting
- Perform all duties with discretion, professionalism and a positive service-oriented attitude
TALENT PROFILE
- Diploma/College Degree preferably in Hotel/Hospitality Management
- 3-5 years experience in similar supervisory or managerial role in luxury hotels/resorts
- Previous exposure to Rooms Division or rotational roles within Rooms Operations is preferred
- Strong leadership and interpersonal skills with a passion for service excellence
- Proven ability to build rapport with guests and colleagues
- Sound knowledge of Property Management Systems (eg. OPERA)
- Mandarin speaking and good command of written and spoken English preferred
- Proficient in Microsoft Office and other relevant administrative systems
Kindly note that only shortlisted candidates will be contacted.
