Customer Service Representative

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to a Customer Service Representative in Taiwan. In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it's in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to:

The primary function of the job is to develop and manage the key market segments (including key accounts) through leading different functions and to achieve annual sales and growth targets.

• Handle customer inquiries via phone, email, and system platforms in a timely and courteous manner.
• Process sales orders, returns, and delivery requests accurately in SAP or other ERP systems.
• Monitor and follow up on order status, shipment schedules, and inventory availability.
• Coordinate with internal departments (Sales, Logistics, Finance, etc.) to resolve customer issues.
• Maintain accurate customer records and documentation.
• Support special pricing requests, customer complaints, and credit/debit note issuance.
• Track and report customer service metrics and feedback for continuous improvement.
• Ensure compliance with company policies and procedures.

此職位的主要職能是透過領導不同部門,開發並管理關鍵市場區隔(包括重要客戶),以達成年度銷售與成長目標。

• 以即時且有禮的方式,透過電話、電子郵件及系統平台處理客戶詢問。
• 在 SAP 或其他 ERP 系統中準確處理銷售訂單、退貨及交貨請求。
• 監控並跟進訂單狀態、出貨時間表及庫存可用性。
• 與內部部門(如銷售、物流、財務等)協調,以解決客戶問題。
• 維護準確的客戶記錄與文件。
• 支援特別價格申請、客戶投訴及貸/借項通知單的開立。
• 追蹤並回報客戶服務指標與回饋,以持續改善服務品質。
• 確保遵守公司政策與流程。

Requirements:

• Proficient in Microsoft Office and SAP(SD module) is a must
• Have Customer Service experience for at least 3-4 years, preferably in a manufacturing or B2B environment.
• Strong communication and problem-solving skills
• Have a sense of responsibility and initiative
• Ability to work in a dynamic environment
• Familiarity with order-to-cash (O2C) processes

職位要求:

• 熟練操作 Microsoft Office,並必須具備 SAP(SD 模組)使用經驗。
• 至少具備 3-4 年客戶服務經驗,最好是在製造業或 B2B 營運環境中。
• 具備良好的溝通能力與問題解決能力。
• 具備責任感與主動性。
• 能夠適應動態工作環境。
• 熟悉從訂單到收款(Order-to-Cash, O2C)流程。