Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification

Microsoft Office, Incident Management, Service Delivery, Itil Processes, It Operations, Customer Support, Operational Coordination, Service Reporting, Service Management

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment

Itil Framework, Incident Management, Problem Management, Service Request Management

O365, Application Deployment, Infrastructure operations, Project Management, Sharepoint, IT Service management processes