Job Summary
We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT mission critical systems.
Mandatory Skill-set
- Degree in Information Technology, Information Systems or Computer Science;
- At least 8 years of relevant hands-on experience in service delivery, leadership experience and project management;
- Must have experience in IT System Operations & Maintenance (O&M);
- Must have hands-on knowledge and application of ITIL framework;
- Proven team leadership and stakeholder management skills;
- Experience in managing SLAs, vendors, and service performance;
- Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
- Excellent organizational skills with a customer-focused and continuous improvement approach.
Desired Skill-set
- SCRUM, ITIL and PMP certifications are an added advantage.
Responsibilities
- Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture;
- Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards;
- Plan and manage preventive maintenance, system changes, service requests, and corrective activities;
- Maintain accurate IT asset tracking, documentation, and audit-ready records;
- Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality;
- Monitor SLAs and service performance, driving continuous improvement initiatives;
- Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
