Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Itil Framework, Incident Management, Problem Management, Service Request Management

Service Improvement, Service Delivery, Sales Support, Reporting Documentation, Customer Success Management, Client Relationship Management, Risk Management, Financial Management

Service Improvement, Service Delivery, Sales Support, Reporting Documentation, Client Relationship Management, Financial Management, Risk Management

User Support, virtualization, Application Support, Enterprise Applications, Networking, Problem Management, Servers, Incident Management, Log Analysis, border control systems, Infrastructure, Customer Handling, technical support, issue investigation, Troubleshooting, cloud-native platforms, Security Systems, service delivery operations management, biometric systems

metrics reporting , business impact analysis , Operational Excellence, provide procedures, customer support strategies, Customer Satisfaction, Governance, Operational Efficiency, Service Desk, Customer Escalation Management, Analyse-it, Collaborative Problem Solving