Service Delivery Manager

. Degree in Information Technology, Computer Science, Engineering, or a related field.

. Minimum 5-8 years of experience in service delivery, operations management, or technical support environments.

. Experience managing mission-critical systems or large-scale enterprise platforms.

. Experience in application support, including troubleshooting, issue investigation, log analysis, user support, and coordination with development or engineering teams for issue resolution.

. Strong experience in incident management, problem management, and customer handling.

. Experience in biometric systems, border control systems, security systems, or government projects is an advantage.

. Familiarity with infrastructure, networking, servers, virtualization, cloud-native platforms, or enterprise applications is preferred.

. Strong analytical, troubleshooting, and coordination skills.

. Excellent communication and stakeholder management skills.