Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Change Management, Itil Framework, KPI management, Program management

Servicenow, Gcp, Azure, JIRA, Itil, AWS, ITSM tools

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

Servicenow, Gcp, Cloudwatch, Grafana, Azure, JIRA, Zabbix, AWS, ITIL v4, Azure Monitor, Remedy

Servicenow, Grafana, Iso27001, JIRA, Zabbix, Cloudwatch, Gcp, Azure, AWS, Remedy, ITIL v4, Azure Monitor

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment