Job Description
What You'll Do
Technical Support Engineer is responsible for solving UPS/PD application issues. Primary tasks include analyzing failure, gathering information from internal experts about product capabilities relative to specific customer needs, finishing root cause report, and determines appropriate solution and/or responses. Design, develop, deliver, and manage training to support sales efforts.
A. Provide UPS/PD technical support to analyze failure, include wiring, installation, configuration, start up UPS/PD operation and so on, to solve UPS/PD application issues.
B. Collect application requirement information to draft reports and finish root cause report for closed UPS/PD issues under investigation.
C. Provide product/application training to senior service, when required.
D. Coordinate with others in completing the assigned tasks, such as UPS/PD Factory Acceptance Test based on projects in Lab.
Qualifications
Bachelor's degree in Automation or Electrical Engineering
Related experience in UPS technical support, UPS/PD development, or related role e.g. application engineer within the Power Supply Equipment, Power inverter, UPS,PD
Skills
Good communication skills and coordination skill.
Oral/Written English will be a plus.
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