Summary:
Leading the Digital and Analytics Operations Platform teams with world-class technology to support my client's Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment. Candidates must be proactive, self-motivated and passionate with relevant business and technology experience to transform Operations business.
Job Requirements:
Leading the Digital and Analytics Operations Platform teams with world-class technology to support my client's Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization. This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment. Candidates must be proactive, self-motivated and passionate with relevant business and technology experience to transform Operations business.
Job Requirements:
- Minimum Bachelor degree preferably with Master degree in Computer Science / Engineering or Data Science.
- 8+ years experience in large IT organizations, with 3+ years acting at the capacity of Technology / Delivery Lead with proven track records in Mainland China Insurers.
- Demonstrated experience in insurance Operations transformations covering Buy, Service, Claims and Contact Center areas.
- Proven experience in using popular GenAI technologies (e.g. AOAI, Deepseek, Manus AI, Gemini) for insurance transformation initiatives.
- Proven experience in managing offshore delivery centers for strategic transformations.
- LOMA certification is highly preferred.
- IT certifications including but not limited to (Gen)AI, TOGAF, Microsoft Azure, Google Cloud, etc. are preferred.
- Excellent communications, presentation and consulting skills.
- Excelling planning and execution ability at speed.
- Self-motivated, passionate and proactive to identify and deliver business and technology innovation opportunities. Able to lead and work independently.
- Excellent problem solving skills and decision making ability based on data insight.
- Strong technical knowledge and experience in delivering advanced technologies like GenAI IT for large projects.
- Fluent in both oral and written communications using Mandarin, Cantonese and English.
Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purpose.
