About the Company
We are looking for a proactive and customer-focused Customer Support Specialist to join our regional support team. In this role, you will provide professional assistance to business partners and distributors across multiple markets, ensuring inquiries are handled efficiently and accurately.
About the Role
Provide first-line support to business clients via email, chat, or phone.
Responsibilities
- Manage and resolve B2B inquiries related to orders, accounts, and system usage
- Collaborate with internal teams to ensure timely and accurate responses
- Document all customer interactions and feedback within the system
- Handle escalations professionally and ensure service-level targets are met
- Support process improvements and contribute to continuous service enhancement
- Participate in digital transformation initiatives and adoption of new tools
Qualifications
- Minimum 12 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred)
- Proficient in English and Vietnamese (both written and verbal)
- Strong communication and problem-solving skills
- Comfortable working in a fast-paced, multicultural environment
- Willing to work on a 9 months contract basis
Required Skills
- Customer service experience
- Proficiency in English and Cantonese
- Strong communication skills
- Problem-solving abilities
