We provide technical support on a worldwide basis 24 x 7 x 365 to customer sites where Network products and tools are deployed. TAC expects that our engineers demonstrate a high level of customer network intimacy by working very closely with them and understand their business priorities. The position has the following responsibilities:
Job Description:
Mandatory Skills:
- Minimum 2 years of hands-on experience in Telepresence, CUCM, Voice communications manager and related hardware.
- Co-work with team members and willing to learn new skills.
- Working as mediator between partners and BU for defect and research related issues.
- Working in the Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.
- Working on the IC-Digitization to automate the issue detection from the logs automatically.
- Certification (Mandatory) CCNA
Optional Skills (Nice to have):
- Troubleshooting Video and Voice related issues for Telepresence Calls.
- Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways/Jabber and Gateways.
- Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.
- Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
- Configuration and Troubleshooting for network telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
Role and Responsibilities:
- Provide phone/email consultation to independently debug product problems reported by Network customer.
- Provides support on a worldwide basis.
- Provide technical support to customers for Network technologies, products, and/or solutions.
- You will simulate technical problems in the lab environment.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to achieve technical perfection and expertise.
