Become a member ofan IT operation team consisting of server, network and security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.
Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.
Shift based role. Normally working in office environment, visiting data centre only as required.
To Succeed in this Role
Have worked as IT Operation team member in a HKSAR Government IT Maintenance project
Experience with responding to user problems via telephone and e-mail
Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases
Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server
Experience in working in a Tier 1 IT Operation team delivering IT Operation support services
Proficient in both written and spoken English and Chinese
Come from an IT System Integration company background would be an advantage
