WE ARE URGENTLY HIRING FOR SYSTEM ENGINEER!
Location:Taipei, Taiwan
Schedule:Day Shift | Weekends Off
Work Setup:Hybrid | Equipment will be provided
Join our team as a Virtual Systems Engineer focused on Commercial Account Renewal! This role requires 4-5 years of experience in pre-sales/sales engineering and strong expertise in networking, cloud, or security domains.
You will provide technical pre-sales support to Renewal Teams, conduct product demonstrations, and analyze customer utilization to drive adoption and identify upsell opportunities. Proficiency in solutions like SASE, SIEM, or CNAPP is required, and Palo Alto Networks experience is highly desirable.
I. Experience
- Minimum: 4-5 years of relevant experience in pre-sales or sales engineering.
II. Technical Skills
- Core Knowledge: Strong knowledge of networking, cloud technologies, or security domains.
- Proficiency: Proficient in at least one of the following solutions: Network Security, SASE, SaaS, CNAPP, SIEM, and/or SOC/endpoints.
- Product Specifics: Prior experience with Palo Alto Networks Technologies is highly desirable.
III. Additional Strengths
- Customer Facing: Prior experience in a customer-facing technical pre-sales or technical consulting role.
- Communication: Strong communication skills (both written and verbal) and the ability to explain technical concepts to both technical and non-technical audiences.
- Core Activities: Ability to perform product demonstrations, conduct technical discovery sessions, and assist in proposal or solutioning processes.
- Collaboration: Demonstrated ability to partner with customer support functions to ensure successful problem-solving and customer satisfaction.
IV. Certification Requirements
- Mandatory: Active Palo Alto Networks Certified Network Security Engineer (PCNSE).
- Preferred (Bonus): CISSP, OSCP, GIAC, or other industry-recognized cybersecurity certifications.
V. Job Summary / Key Responsibilities
- Renewal Support: Collaborate with Renewal Teams to deliver technical pre-sales support and address the needs and challenges of Commercial Customers through technical discussion.
- Product Advocacy: Conduct customer remote product demonstrations and customer presentations to highlight and showcase solution value.
- Proactive Engagement & Sales Enablement: Provide proactive technical support by analyzing customer environments and providing actionable insights to identify sales opportunities. This includes:
- Monitoring and partnering with customers to ensure effective utilization and consumption as well as identifying upsell potential.
- Suggesting appropriate upsell/cross-sell solutions.
- Promoting product adoption and increasing customer utilization rates.
- Internal Collaboration: Collaborate with relevant teams to deliver technical updates sessions to relevant stakeholders (e.g., Renewal Sales Team, Partners, etc.).
- Post-Sales Follow-up: Provide initial post-sales follow-up on solution adoption and utilization, as guided by the team.
