JOB MISSION
Reporting directly to the Retail Director, Taiwan, responsible for managing the day-to-day operations of a store including sales, expense control, maintaining inventory levels, customer service and training and scheduling personnel to ensure operational excellence, customer satisfaction, maximize sales and productivity and profitability.
MAIN RESPONSIBILITIES
- Set up yearly sales target and yearly work goals for store.
- Lead team to reach sales target and KPI goals
- Analysis sales performance on weekly, monthly and yearly basis
- Consistently maintain highest degree of customer service to guaranty customer's loyalty
- Arrange doing product training, role play and MOI training in store to build up staff's selling techniques in briefing and when store with low traffic
- Consistently feedback to store staff to coach them to meet company's need
- Develop and motivate staff through goal setting, on job training and regular work feedback to help them to reach the next level.
- CRM management: to build up and maintain VIP customers
- Store stock management: well know about best sellers /slow moving items in store and proactively communicate with Merchandising dept for stock transfer in/out to boost highest sales and ST performance, daily/monthly stock-take/ prevent stock loss/ stock analysis
- Attend weekly/quarterly meeting in office and deliver the information to store staff to reach common goals
- Ensure store is in high standard of clean and tidy condition and visual merchandising meets and presents brand image all the time. Store furniture maintenance.
- Staff grooming standard to meet company request all the time to keep brand image
- Keep awareness of market trends in this industry, understanding customer needs and observing competitor's commercial activities
- Set up work planning to well arrange work with efficiency and minimum staff OT. Weekly and quarterly work planning set up. Staff's AL arrangement
- Daily briefing and monthly meeting in store, to recap and deliver timely information to store staff and ensure store daily operation work smoothly and follow company policy.
- Store duty roaster arrangement and well control staff attendance
- Assist in store event
- Store staff recruitment
- Have team work spirit, good relationship with other shops, office department and LL.
- Customer complaint handling
- Build strong cross functional relationships within the organization
- Any other duties/matters may be assigned from time to time
PROFESSIONAL REQUIREMENTS
- At least 4 years experience in the management of sales;
- Excellent communication ability, presentation and people skills;
- Good computer skills
- Fluent Mandarin and English in writting, speaking and listening
- Luxury sense
- Good customer service sense
- Integral, responsible and proactive.
