Service Operations Management III - (E3) MDP

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

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Role Purpose

Supports service operations performance for AMT/AMSEA region while acting as the FSO focal point for field product support. Drives execution across service contracts, supply chain, quality, cost, and field readiness to deliver operating plan commitments and support strategic customers.

Core Operational Responsibilities

• Serve as FSO focal for field product support and execution alignment.
• Matrix-influence Sales, FSO, SAMs, Planning, Quality, and Engineering to deliver regional KPIs.

Service Contract & Financial Performance

• Track and drive service contract KPIs such as Uptime, Availability, and Stoploss.
• Perform material and labor analysis to drive margin improvement.
• Own service quality execution and performance for the region.

Field Escalation, Repair, and Refurb

• Drive high-level customer and field escalations.
• Drive repair and refurb projects with Engineering, including qualification and adoption.
• Establish and support new 6k programs.

Field Readiness, SAR, and NPI

• Ensure field readiness and tool maintenance capability at contract sites.
• Support Service Agreement Readiness (SAR).
• Support ELS and NPI execution with BU Focal and BU GPS.

Programs, Knowledge, and Capability Building

• Proliferate BKMs and Lessons Learned across FSO teams.
• Support Network of Experts (NoE).
• Support CE training and certification.

Leadership & Communication

• Communicate execution risks and progress to senior executives and stakeholders.
• Lead cross-functional initiatives with regional and global impact.

Qualifications

• Semiconductor equipment experience in a production environment.
• Understanding of ALD / PVD / MCVD technology and equipment maintenance.
• BS degree or higher engineering background preferred or equivalent experience.

Additional Information

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Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.