Service Engineer

Responsibilities:

• Provide first-line support for IT systems, applications, and hardware.

• Troubleshoot and resolve technical issues related to software, hardware, and network systems.

• Monitor system performance and conduct regular maintenance to ensure optimal functionality.

• Assist in the installation, configuration, and upgrading of software and hardware.

• Maintain documentation of system configurations, procedures, and troubleshooting steps.

• Collaborate with IT teams to implement system updates and enhancements.

• Train and support end-users in the effective use of software applications and systems.

• Respond to user inquiries and provide timely solutions to technical problems.

• Ensure data integrity and security by implementing appropriate backup and recovery procedures.

Requirement:

• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).

• Proven 3 years experience in a system support or technical support role.

• Strong knowledge of operating systems (Windows, Linux, macOS) and software applications.

• Knowledge of Backup Tools (Avamar, Veaam), Windows Servers, Redhat Linux 7.x 8.x, VMware

  Knowledge of SolarWinds, MS MDE, Symantec Altiris, VMWare

• Strong communication and interpersonal skills

• Candidates with less experience will also be considered