Service Delivery Manager
Search Jobs
Search by job, company or skills
Search by job, company or skills
At least 5 years of client-facing experience in service delivery, maintenance management, or technical support operations.
Proven experience managing high-severity incidents, system outages, and complex technical issues in a fast-paced environment.
Strong ability to handle business-critical operations, with confidence in driving crisis management, resolution plans, and stakeholder communication.
Experience in defining and improving maintenance strategies, including support organization, software updates, and service performance monitoring.
Able to work independently while managing customer expectations, coordinating internal teams, and coaching junior team members.
Job ID: 149294631
Skills:
Itil Framework, It Service Management, Leadership, IT System Operation Maintenance
Skills:
Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification
Skills:
Service Delivery Management, It Service Management, Project Management
Skills:
Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership
Skills:
Service Delivery Management, Iso27001, Itil, Operations Management, Cyber Trust Mark, PDPA, SLA Adherence, IT Cybersecurity Service Operations, Stakeholder Management
