Information Technology Service Delivery Manager

Job Summary:

We are looking for a seasoned Service Delivery Manager to oversee the reliable operation, maintenance, and ongoing enhancement of IT systems and services. This role is accountable for managing service teams and vendors, meeting service level commitments, and ensuring systems remain secure, stable, and highly available.

Mandatory Skill-set:

• Degree in Information Technology, Information Systems or Computer Science;
• At least 3-4 years of relevant hands-on experience in service delivery, leadership experience and project management;
• Must have experience in IT System Operations & Maintenance (O&M);
• Must have hands-on knowledge and application of ITIL framework;
• Proven team leadership and stakeholder management skills;
• Experience in managing SLAs, vendors, and service performance;
• Strong problem-solving, proactive, self-driven mindset with strong ownership and accountability;
• Excellent organizational skills with a customer-focused and continuous improvement approach.

Desired Skill-set:

• SCRUM, ITIL and PMP certifications are an added advantage.

Responsibilities

• Lead, coach, and develop a Level 1 & Level 2 support team, fostering a collaborative and performance-driven culture;
• Oversee daily IT system operations, ensuring compliance with security, safety, and operational standards;
• Plan and manage preventive maintenance, system changes, service requests, and corrective activities;
• Maintain accurate IT asset tracking, documentation, and audit-ready records;
• Manage third-party vendors and subcontractors, including contracts, performance reviews, and service delivery quality;
• Monitor SLAs and service performance, driving continuous improvement initiatives;
• Act as the primary customer and stakeholder contact, managing budgets, costs, and timely issue resolution.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639