Senior UI UX Manager - Digital Banking - Hang Seng Bank (HK)

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Senior UI UX Manager

Digital Banking

Well recognized in industry with Best Mobile Banking Service Award in The Asian Banker Hong Kong Awards 2022 and Outstanding Digital Banking Service in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank's acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today's digitalized financial services ecosystem. Together, we'd champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are currently seeking a high caliber candidate to join our department asSenior UI UX Manager.

Principal responsibilities

• Be responsible and accountable for leading, driving and growing the UI UX discipline for the bank
• Lead and drive UI UX design for the bank's digital product and servicing journeys across digital platforms and related channels
• Collaborate with product, business and IT teams to uncover customer and business needs, and translating them into intuitive and engaging digital experiences
• Support product definition and frame problems by working with partners to plan and facilitate workshops with stakeholders to gain alignment on customer and business needs
• Define future opportunities to innovate and elevate the bank's products and services
• Influence the vision, strategy and roadmap from customer perspective to inspire new ideas and put the bank at the forefront of experience design
• Managing through shifting priorities to provide clear direction and input on product prioritization in an agile environment, while championing prioritization of customer-centric product enhancements grounded in research and analysis to help set the strategy and product road map for the team
• Drive and guide team members in all aspects of the design process, from research and ideation to conceptualisation and execution
• Define best practises and processes and embed these into the team to allow them to function efficiently and effectively, while ensuring the team's designs meet relevant standards and governance processes
• Collaborate with designers to identify dependencies and ensure we're creating cohesive and coherent customer experiences
• Navigate conflict resolution within the team as well as within projects, teams and relationships
• Present deliverables to the internal team and stakeholders while effectively communicating the thought process and strategies behind design decisions
• Nurture a positive, creative, and inclusive atmosphere that encourages collaboration between teams with constructive and respectful feedback
• Coach, mentor and elevate designers, shaping the way designers work and create a space for each designer to thrive, learn and grow
• Contribute to further elevating the digital design capability and customer-centricity within the bank

• 8+ years of relevant experience in UI UX design or related field, with 3+ years in a leadership role managing designers
• Proven experience leading and managing fast-paced projects, with a strong portfolio demonstrating expertise in designing complex, user-centered digital products, particularly in the financial services sector
• Self-starter with strong executive presence and a keen sense of ownership and commitment to work and passion for delivering results
• Collaborative leadership and work style with the ability to effectively interact with and earn the trust of peers and senior management across the organisation
• Strong written and verbal communication skills and a business mindset, with the ability to manage relationships and convey solutions to senior business stakeholders, including the C-suite. Fluent in spoken and written English, Mandarin and Cantonese
• Expert understanding of UI/UX design methodologies, design principles, trends and industry best practices in web/application development
• Able to demonstrate critical thinking beyond business requests, show strong analytical and problem solving skills
• Strong conceptual visual perception, with a meticulous eye for detail and design aesthetic
• Familiarity with working and contributing to an established design system
• Be detail driven, and able to manage across multiple, time-sensitive projects at the same time without compromising the quality of work
• Expertise with design and prototyping tools such as Figma, Sketch, Adobe Creative Suite etc
• Experience in project management and third-party vendor management

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