Become a system engineer of an IT Operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ servers.
Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team. Follow defined documentation for incident and change management.
Shift based role. Normally working in office environment, visiting data centre only as required.
To succeed in this role
Mandatory Criteria
Minimum 3 Years of IT related work experience, of which:
Minimum 2 Years in providing Tier 1 operation support to server component such as Windows Server, Red Hat Enterprise Linux, VMware vSphere and server storage such as HDS VSP series SAN storage and
Minimum 1 Year as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
Proficient in both written and spoken English and Chinese.
Desirable Criteria
The ideal candidate should:
Come from an IT System Integration company background
Have worked as IT Operation team member in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor)
Familiar with ITIL Processes such as Incident Management and Change Management and
Familiar with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.
