Senior Provident Fund Customer Service Officer / Senior Customer Service Hotline Officer

Join us and become an eMPF Customer Service Center Service Specialist

We sincerely invite passionate talents to join the team to help drive the operation of the eMPF Customer Service Center and manage projects related to employee and employer relations. If you are a good communicator, have problem-solving skills, and are passionate about providing excellent customer service, welcome to join us!

Job content:

• Answer inquiries and complaints from employers, employees and agencies

• Assist in handling complex cases and contact customers personally when necessary

• Guide the team to ensure service quality

• Complete tasks assigned by superiors

Requirements:

• Diploma or above

• Have MPF Or customer service center experience is preferred

• Understand English and Mandarin

• Strong communication skills and able to solve problems

Benefits:

• 14 days of annual leave + 17 days of public holidays

• Birthday leave, marriage leave, examination leave, etc.

• Medical, dental, life insurance

• MPF contribution

• Employee discount