Senior Planning Executive

Your Role

• Assist in planning and coordinating operational initiatives across HK and GZ call centres
• Support backend administrative duties and maintain updated documentation for workflows
• Monitor key performance metrics and contribute insights for improvement strategies
• Work closely with Quality Assurance to ensure service compliance and high standards
• Help develop planning tools and scheduling models to optimize resource allocation
• Collaborate with management on reporting and planning documents for continuous improvement
• Occasionally travel to Guangzhou for cross-functional coordination and operations alignment

To Succeed in the Role

• Diploma or above with experience in call centre or customer operations
• 2-4 years of experience in planning and administrative support in Call Centre Operations
• Strong organizational skills with an eye for detail and accuracy
• Comfortable interpreting operational data and helping build planning models
• Familiar with Microsoft Office tools, especially Excel and PowerPoint
• Good in in Cantonese, Mandarin, and English