Senior Officer/ Officer, Client Service Delivery

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

• Responsible for ensuring all Customer Services activity is managed within agreed service level and turn-around-time (TAT) and to a high standard of service quality.

• Deliver quality customer service and handle enquires or complaints through letters, telephone calls and emails, meeting targets set for speed, accuracy, quality, clarify and empathy, with minimal supervision.

• Act as a key contact point for both internal and external customers and provide day-to-day administrative supports

• At all times taking full ownership of any issues and enquiries.

• Collect feedback and reflect customer needs and expectations to the Company.

• Reviews reports and discusses team performance, achievements and opportunities with CS Manager and department head

• Acts as a trainer in client service staff training, shares experiences on complicated inquiries/complaints and offers solutions to eliminate future calls

• Open to support walk in / correspondence activities during peak periods and recommends work schedule and staffing

• Design and update manual, procedures, documentation and reports of the system, their upcoming modifications and other related systems.

• Perform ad-hoc projects as required

Qualifications

• Passionate in client servicing

• University graduated in any discipline

• 5 - 7 years in customer service

• Sound knowledge of insurance industry with IIQE 1, 3 & 5 qualifications

• Good spoken, written and typing of English & Chinese

• Competent PC knowledge - Excel/Words/PPT/Access

• Strong teamwork with a can-do attitude

• Candidate with less experience will be considered as Officer

We offer attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).

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