Senior Officer, Life Administration (Minor Transactions)

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

The Job

• Handle minor life policy transactions including policy changes, endorsements, and general servicing requests with high accuracy, professionalism, and timely turnaround.

• Handle enquiries from different channels providing quality frontline servicing.

• Prepare, verify, and process policy-related documents,management reports and procedure manuals.

• Conduct detailed checks on policy information, system inputs, and documentation to ensure compliance and minimize errors.

• Ensure all servicing processes comply with regulatory requirements, internal guidelines, and AML/CTF standards.

The Person

• Diploma holder with 3 years working experience, having experience in the life insurance is an advantage.

• Proficiency in MS office (Word, Excel, PowerPoint and Chinese word processing).

• Well-organized, self-motivated, and detail-minded.

• Able to work under pressure and meet deadline.

• Good command of written and spoken English and Chinese.

• Proficient in MS Office familiarity with insurance systems or digital servicing platforms is an advantage.

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.