Senior Manager, Strategic Business Development & Talent Solutions

Retail Consultancy | Recruitment & Workforce Solutions | Business Leadership

Company: World Mode Singapore Pte Ltd
Location: Singapore
Employment: Full-Time | Senior Management

About World Mode Singapore

World Mode Singapore (WMS), a subsidiary of Japan-headquartered World Mode Holdings, is an integrated retail consultancy specialising in Beauty, Fashion and Lifestyle.

We provide end-to-end B2B and B2C solutions encompassing Talent & Executive Search, Recruitment, Temporary and Outsourced Staffing, HR & Workforce Solutions, Retail Operations, Training& Education, Visual Merchandising, and Brand & Market Development.

At WMS, we believe that empowering retail professionals and businesses creates stronger brands, better customer experiences and a more sustainable retail ecosystem.

As we embark on our next phase of business growth, we are seeking a strategic, entrepreneurial and commercially driven leader who shares our passion for retail and has the capability to grow businesses, develop people and create meaningful industry partnerships.

The Opportunity

This is more than a traditional Business Development or Recruitment Management position.

As Senior Manager, Strategic Business Development & Talent Solutions, you will play a pivotal role in driving WMS's commercial growth, expanding our recruitment and workforce solutions portfolio, and strengthening our B2B and B2C retail ecosystem.

You will lead business development, client acquisition, recruitment delivery, talent engagement and sales operations, while working closely with management to identify new opportunities, improve business performance and build scalable capabilities.

We are looking for someone who combines the commercial instincts of a business developer, the expertise of a recruitment leader and the operational mindset of a retail professional.

This position offers the opportunity to progressively take on broader business and organisational leadership responsibilities.

Key Responsibilities

1. Strategic Business Development &Commercial Growth

• Lead and execute business development strategies to achieve revenue, gross profit and sustainable business growth targets.
• Identify, acquire and develop new B2B clients within the Beauty, Fashion, Lifestyle and broader retail sectors.
• Build strong relationships with retail brands, business owners, HR leaders, commercial decision-makers and industry partners.
• Drive consultative selling across WMS's integrated service portfolio, including recruitment, outsourced staffing, HR solutions, retail operations and capability development.
• Develop commercially viable proposals, pricing models, client contracts and strategic partnerships.
• Manage sales pipelines, business forecasts, budgets and commercial performance indicators.
• Identify new market opportunities, service innovations and potential revenue streams.

2. Recruitment, Talent Acquisition &Workforce Solutions

• Lead the end-to-end recruitment business covering permanent placements, executive search, temporary staffing and outsourced workforce solutions.
• Oversee recruitment strategies, talent sourcing, screening, selection, placement and post-placement client relationships.
• Develop and maintain a strong talent network and sustainable recruitment pipeline across frontline retail, supervisory, management and specialist positions.
• Partner with clients to understand workforce requirements, business challenges and recruitment priorities.
• Lead recruitment delivery performance, ensuring quality placements, service excellence, client satisfaction and talent retention.
• Drive continuous improvements in recruitment processes, productivity, service turnaround and candidate experience.
• Ensure employment agency operations comply with relevant Singapore legislation and regulatory requirements.

3. Client Success, Retail Operations & HR Solutions

• Act as a trusted business partner to clients, providing practical solutions to their workforce and retail operational challenges.
• Understand retail store operations, manpower planning, sales productivity, service standards, customer experience and operational KPIs.
• Oversee client account servicing, outsourced manpower deployment, service delivery and operational performance.
• Provide commercial and operational guidance on HR matters, employment practices, workforce planning and employee relations.
• Supervise payroll coordination, effective HR management and administration, onboarding, offboarding, work-pass matters and statutory requirements with the relevant operational teams.
• Identify opportunities to enhance client value through integrated retail consultancy, training and workforce solutions.

4. B2B & B2C Ecosystem Development

• Strengthen WMS's position as a strategic partner for retail brands, employers, jobseekers and industry stakeholders.
• Develop B2C talent acquisition, career engagement, community-building and professional development initiatives.
• Cultivate partnerships with retail associations, educational institutions, training providers and industry networks.
• Collaborate with internal teams to create commercial opportunities through training, mentorship, talent development and retail industry events.
• Translate market intelligence, retail trends and workforce insights into practical business opportunities.

5. People Leadership & Business Management

• Lead, coach and develop high-performing business development, recruitment and client servicing teams.
• Establish clear business priorities, performance expectations, KPIs and accountability.
• Foster a collaborative, positive and high-performance working culture.
• Drive process improvements, operational efficiency and commercial discipline.
• Work closely with senior management on business planning, strategic initiatives and organisational development.
• Demonstrate the maturity, ownership and leadership capabilities required to assume broader management responsibilities as the business grows.

Who We Are Looking For

Essential Qualifications & Experience

• Certificate of Employment Intermediaries, Key Appointment Holder [CEI (KAH)] qualification is mandatory, with the appropriate certification and eligibility to meet Singapore employment agency requirements.
• Minimum 7-10 years of relevant professional experience, with substantial hands-on experience in recruitment, staffing solutions, business development or workforce services.
• Proven track record of acquiring clients, building recruitment businesses and delivering commercial results.
• Strong knowledge of the Singapore retail industry, particularly Beauty, Fashion, Lifestyle or related consumer-facing sectors.
• Experience leading recruitment consultants, talent acquisition teams, client servicing or sales operations.
• Sound understanding of Singapore employment practices, HR operations, manpower regulations and employment agency compliance.
• Practical knowledge of retail operations, staffing models, sales performance and customer service management.
• Established professional network within Singapore's retail industry.
• Strong commercial, financial and analytical capabilities, including business forecasting, pricing, negotiation and profitability management.

Personal Attributes & Leadership Qualities

• Entrepreneurial & Business-Minded: Thinks beyond individual transactions to build commercially sustainable businesses.
• Strategic Yet Hands-On: Able to develop plans and personally drive execution.
• Passionate About Retail & People: Genuinely motivated to contribute to the development of retail businesses and professionals.
• Positive Attitude & Strong Aptitude: Resourceful, adaptable, resilient and eager to learn.
• Natural Relationship Builder: Well-connected, credible and confident in engaging senior stakeholders.
• Results-Driven: Takes accountability for sales, delivery, profitability and performance.
• Collaborative Team Player: Leads with integrity, humility and respect while supporting collective success.
• Leadership Potential: Possesses the maturity, sound judgement and ambition to take on greater business responsibilities.

Why Join World Mode Singapore

At WMS, you will have the opportunity to do more than manage recruitment assignments or achieve sales targets.

You will be part of a retail consultancy with a strong regional network, a diverse portfolio of business solutions and an ambitious vision for the future of retail.

Ready to Shape the Future of Retail With Us

If you are a commercially minded recruitment professional, an experienced retail business developer or an entrepreneurial leader who believes in growing businesses through people, we would love to hear from you.

Join World Mode Singapore where business growth, talent development and passion for retail come together.

World Mode Singapore Pte. Ltd.
EA Licence No.: 18C9179
13 Stamford Road, Capitol Piazza, #02-11, Singapore 178905