About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.
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PURPOSE
- As the Product Manager in GenAI, candidate will oversee the full lifecycle of the product, from strategy and development to launch and expansion across multiple markets.
KEY ACCOUNTAIBILITIES
- Lead a workstream for GenAI (Distribution) to maximize seller productivity linking and impacting APE and VNB
- Overarching platform management of GenAI (Distribution) applications aligning the seller digital experiences with the business outcomes related to selling, training, and servicing.
- Digital product management and delivery of multiple digital workstreams across the multiple markets (Regional digital Platform) whilst considering scalability and re-usability
- Drive specific product vision for the responsible platform, aligning it with business objectives, and working cross-functionally to deliver exceptional user experiences that support our company's GenAI digital strategy.
- Develop and own the long-term vision and strategy for GenAI Guru Streams, ensuring alignment with company goals and market demands.
- Continuously analyse market trends, user feedback, and competitive landscape to refine the product roadmap.
- Generate high value from user feedback that strongly influence platform direction and roadmap
- Assess CX feedback and analyse, prioritize quick fix optimizations and longer-term strategic fixes
- Articulate business logic to technical partners in clear written and oral communication to large and higher stakes audiences
- Able to communicate with Group/Country stakeholders effectively and influence them for their buy-in
QUALIFICATIONS / EXPERIENCE
- Proven experience in product development and management, with a track record of successfully leading products from inception to market.
- 8+ years working experience in Financial Services. eCommerce / Insurtech-Fintech / Start-up environment experience, will be advantageous.
- Proven experience in successful rollouts at either country or regional levels (preferably within the Asia Pacific markets)
- Strong leadership skills, with the ability to inspire and guide cross-functional teams.
- Analytical mindset with the ability to interpret data and drive data-informed decisions.
- Effective communication skills to manage diverse stakeholder expectations and foster alignment.
KNOWLEDGE & TECHNICAL SKILLS
- Develop a deeper technical understanding of the Guru Streams platform, continuously expanding knowledge to bridge any technical gaps.
- Use technical and business insights to make informed decisions that optimize product development and user satisfaction.
- Good understanding of user experience processes (UX/UI) and experience with collaboration with UXUI designers to ensure best outcomes for the seller (customer) digital journeys.
