Senior Manager, Customer Intelligence & Audit (Digital Marketing)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices, Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang's expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang's growth in Taiwan and create a world where our customers wonder, How did I ever live without Coupang

Role Overview

This role is a critical position for the launch of Coupang Ads in Taiwan, responsible for building and leading the CX Audit team to ensure that advertising operations processes, quality, and compliance meet global standards. You will establish the team from the ground up, define strategies, and audit the operational workflows and execution quality of the advertising operations team to ensure advertisers achieve optimal ROI while maintaining an exceptional customer experience.

Coupang Ads is committed to delivering the most valuable advertising solutions globally, helping brands and sellers achieve marketing objectives such as increasing sales, expanding market share, acquiring new customers, and building brand equity. Our team is highly collaborative, spanning sales, marketing, video products and operations, product, and engineering, with innovation and efficiency at the core. If you excel in process management, auditing, and cross-functional collaborationand want to make an impact in a fast-paced, dynamic environmentthis is the ideal opportunity for you.

Key Responsibilities

• Build and lead the CX Audit team, overseeing the end-to-end launch and operations in Taiwan.
• Audit advertising operations processes to ensure compliance with company policies and best practices, including media proposals, budget execution, inventory management, settlement, and system operations.
• Develop long-term strategies, including audit standards, KPIs, and improvement plans to enhance process efficiency and stability.
• Collaborate across functions, maintaining communication with Coupang Ads teams to manage expectations and drive process optimization.
• Secure necessary resources, including hiring and managing the core team.
• Serve as the final escalation point for major policy and process-related issues.
• Drive team development and foster a culture of excellence and accountability.

Basic Qualifications

• 8+ years of experience in e-commerce advertising operations, process management, or auditing.
• Strong understanding of advertising workflows with proven ability in process optimization and auditing.
• Proficient in data analysis and dashboard management (Excel, PowerPoint).
• Excellent cross-functional communication and project management skills.
• Fluent in English for effective communication with global teams.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

https://www.coupang.jobs/privacy-policy/