Senior Manager, Business System Analyst

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

If you believe in developing a better tomorrow, read on.

About the Role

The role leads the business system analysis function for strategic transformation initiatives across Group HR and Risk & Compliance functions. This role bridges business needs and technology solutions, ensuring that systems are designed and implemented to drive operational efficiency, compliance and innovation

Roles & Responsibilities

• Partner with function business analysts to analyse end to end process workflows, identify inefficiencies and propose technology solutions that align with business goals.
• Lead workshop and working sessions with subject matter experts (SMEs) to refine complex business requirements, ensuring clarity, completeness and traceability throughout the project lifecycle.
• Oversee the development of business cases, functional specifications, SLA, OLAs and governance documentation for strategic initiatives, ensuring alignment with enterprise standards.
• Contribute to the development of future technology roadmaps and support the delivery analyst team in translating business needs into scalable, sustainable technical solutions.
• Support the successful delivery and adoption of transformation initiatives, ensuring smooth rollout and change management across impacted functions.
• Act as a consultative advisor to business leaders, providing insights on system capabilities, solution options, and best practices in HR and Risk technology solution landscape.
• Collaborate with maintenance partners to optimise overall IT operations stability and total cost of ownership (TCO).

Minimum Job Requirement

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field.
• 8-10 years of experience in business systems analysis or enterprise technology roles with at least 3-5 years in a senior or managerial capacity.
• Proven ability to lead business analysis efforts for large-scale transformation programs across multiple functions (e.g., HR, Risk, Compliance and Audit).
• Strong experience in facilitating workshops with SMEs to elicit, refine, and document complex business requirements.
• Skilled in analysing business processes, identifying inefficiencies, and proposing system-based solutions that drive measurable improvements.
• Demonstrated expertise in developing functional specifications, SLAs, OLAs, and governance documentation.
• Experience supporting technology roadmap planning and translating business needs into scalable, sustainable technical solutions.
• Familiarity with enterprise systems (e.g., HCM, GRC platforms) and integration across business functions.
• Strong stakeholder management and communication skills, with the ability to act as a trusted advisor to business leaders.
• Proficiency in tools and methodologies such as process mapping, requirements traceability, Agile/Scrum, and SDLC.