Sales Executive Support Team Specialist

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Content

1. Provide external channel sales staff consulting services via phone, Line, text customer service, and mailbox.
2. Track, manage and respond to consultation issues through internal order processing and cross-unit collaboration via email.
3. Digital platform operation consultation and abnormal problem feedback, and provide abnormal notification and improvement suggestions to the responsible units.
4. Execute the new contract production and transfer operation.
5. Carry out NPS return visit operation.
6. Make suggestions for improving system requirements, and conduct UAT testing and related document production.
7. Revise standard service procedures and document writing.
8. Assist in internal and external audit operations.
9. Performance report analysis and production.
10. Manpower deployment and shift schedule scheduling.

Application Qualifications

1. Have more than 2 years of practical and management experience in telephone customer service, university graduate, major in business/finance or related background in insurance.
2. Familiar with 3C operations, Word, Excel functions, pivot analysis and word processing capabilities.
3. Good communication skills and leadership.
4. Flexibility and customer-oriented thinking.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.