Sales and Customer Support Associate

Company: Wellnite

Location: Remote (must work US time zones)

About Wellnite

Wellnite is a fast-growing digital mental health platform helping people access care more easily through technology. We move fast, solve real problems, and expect our team to take ownership.

The RoleThis is a hybrid Sales + Customer Support role. You'll be on the front linehelping users, answering questions, solving problems, and converting interest into action.

This role is not scripted-only. You'll need to think independently, adapt quickly, and figure things out when situations aren't clearly defined.

• What You'll DoAnswer phone calls and make outbound calls when needed
• Respond to customers via email, chat, SMS, and phone
• Help users understand Wellnite services and next steps
• Handle inbound sales inquiries and follow up with leads
• Resolve issues patiently and professionally
• Clearly explain information verbally and in writing
• Learn the product deeply and troubleshoot independently
• Document issues and identify patterns without being asked
• Meet daily activity, quality, and responsiveness expectations

What We're Looking For

Fluent English (spoken and written)

Comfortable calling and answering phone calls

Able to write clear, professional emails

Creative problem-solver you don't freeze without a script

Patient and empathetic, even with difficult situations

Self-starter figures things out independently

Hardworking, reliable, and consistent

Able to work US time zones

Strong, stable internet connection (required)

What This Role Is NOT

Not passive

Not email-only support

Not flexible hours

Not for people who need constant supervision

Requirements

• Quiet work enviornment
• Laptop or desktop computer (no tablets)
• Strong internet (backup preferred)
• Ability to handle multiple conversations at once
• Why Join Wellnite
• Fully remote
• Long-term opportunity
• Performance-based growth
• Mission-driven, fast-moving team