This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Summary
- To assist the Branch Operation & Service Manager and Relationship Manager to:
- Achieve / exceed the business targets set
- Control and administer the daily operations from Priority Banking customers
- Ensure that office rules, branch control and operational procedures are strictly adhered to
- To support BOSM to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
Responsibilities
Strategy
To Assist Branch Operation & Service Manager To
Achieve / exceed the business targets set
Control and administer the daily operations from Priority Banking customers
Ensure that office rules, branch control and operational procedures are strictly adhered to
Business
To support Branch Operation & Service Manager to deliver high quality service to our customers and identify sales opportunities to maximize new business acquisition
Processes
- Greeter Duty
- To conduct a/c opening and facilitate service request with required licence*.
- To conduct sales document checking/ follow up where required.
- To facilitate sales and service process by up-keeping all necessary data tracking and system input. : CASA, , ,, ETF, SN, SB, ELN, PCI etc.,CIP
- Referrals : To conduct sales activities via tag-on, cross-selling through customer enquires screening and compiling potential prospecting list.
- Collate data/information related to branch reporting.- Accurate & Timely Submission
- Reporting of Daily, Weekly and Monthly Returns where applicable
- Reporting of any other Ad hoc information required from time to time
- Review of all Daily/Monthly Reports via Report-to-Web (except GL Reports to be reviewed by BOSM)
- To scrutinize reports/schedules for unusual entries which may require further investigations / Escalations if required
- To raise any Suspicious Transaction Report (STR) if necessary
- Assist in answering phones, general enquiries and investigations.
- To bring to the attention of the Branch Operation & Service Manager any problems encountered together with any recommended solutions.
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Remark
BSO 80
People & Talent
To assist Branch Operation & Service Manager to supervise the overall operations of the PP Team
Risk Management
- To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.
Governance
- Responsible for assessing the effectiveness of the Group&aposs arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group&aposs Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- [Fill in for regulated roles]
- Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank&aposs Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
- Serve as a Director of the Board of [insert name of entities]
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
Key stakeholders
Internal Contacts
- All branch sales and service staff
- All frontline business stakeholders
- All WRB departments stakeholders (Strategy Branch Operations & System etc.), and
- Other support functions (IT / Audit / Finance / HR etc.)
External Contacts
Other Responsibilities
Embed Here for good and Group&aposs brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]
Skills And Experience
- Anti-money Laundering Policies and Procedures
- Customer Interaction
- Understanding Customer Needs
- Customer Support Policies, Standards and Procedures
Qualifications
- LICENSES / Optional
- MEMBERSHIP No specific requirement.
- CERTIFICATIONS BSO 80
- LANGUAGES Fluently read, write, listening and speaking in Mandarin
About Standard Chartered
We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
