About The Role
Uber Taiwan (Uber Formosa Co. Limited and Uber Portier Taiwan Co. Limited) sits within the Uber Group in APAC and provides payments services to Uber and Uber's customers locally. Uber Taiwan utilises services provided by various entities both internal and external to the group.
As a Third-Party Payment Service Provider (TPPSP) based in Taiwan, Uber Taiwan is subject to the Money Laundering Control Act () and Counter-Terrorism Financing Act () and the underlying regulations, such as the Regulation Governing Anti-Money Laundering and Counter-Terrorism Financing for Third-Party Payment Service Providers (collectively as AML/CTF Regulations). Uber Taiwan plays an important role in the prevention of money laundering and terrorist financing (AML/CTF) through its stringent Compliance Program mended by the 1st, 2nd and 3rd line of defences.
Uber Taiwan is looking for detail-oriented candidate to join our Transaction Monitoring (TM) and Sanctions Screening (SS) team. The team is a part of our Uber Taiwan Payments processing and provides support to allow Uber to adhere to Anti Money Laundering/Counter Financing Terrorism (AML/CFT) regulations for all partners in Taiwan. In this role, you will perform reviews on the TM and SS processes on Uber's partners to verify their identity and payment profiles.
What You'll Do
- Deliver end to end TM and SS activities relating to Taiwan customers.
- Act as a TM and SS subject matter expert (SME).
- Complete review and quality checks for cases escalated and identified by internal processes.
- Ensure that TM and SS agents take high-quality decisions based on internal work instructions.
- Handle sensitive review cases on Partner's documentation and information through internal and external sources.
- Resolve complex issues with Partner's processing in collaboration with internal stakeholders and internal and external sources.
- Manage remediation process in collaboration with internal stakeholders, provide necessary insights and monitor progress.
- Execute TM and SS related projects, develop and deliver processes and tools improvement initiatives.
- Resolve escalations from the TM Team.
- Consolidate support operational report regularly
What You'll Need
- 2+ years of experience in an AML/CFT role(s).
- Strong verbal and written English and Mandarin
- Ability to analyze quantitative data (Excel is a must; SQL a big plus)
- Ability to work effectively with a broad range of stakeholders and an ability to work with others to meet project goals and role requirements.
- Experience in handling documentation and reporting.
- Analytical mindset with the ability to understand, assess and improve complex processes.
- Decision-making and problem-solving skills.
- Attention to detail
