KEY RESPONSIBILITIES
**** Please provide English resume as attachment ****
Service Management & Delivery
- Forecast & order management of hardware and software on devices.
- Oversee the delivery of EUC services including desktops, laptops, mobile devices, printers, and collaboration tools.
- Ensure consistent service levels across all APAC sites, including remote and on-site support.
- Manage SLAs, KPIs, and service reporting to ensure high-quality service delivery.
Stakeholder Engagement
- Act as the primary point of contact for regional business units regarding EUC services.
- Collaborate with global IT teams, vendors, and local site leads to align service delivery with business needs.
Operational Excellence
- Standardization of processes and knowledge management.
- Device and software catalogue management and standardization.
- Lead incident, problem, and change management processes for EUC.
- Drive root cause analysis and implement corrective actions to prevent recurrence.
- Ensure compliance with IT policies, security standards, and regulatory requirements.
Vendor Management
- Support regional IT projects including hardware refreshes, software rollouts, and infrastructure upgrades.
- Manage third-party vendors and service providers to ensure contractual obligations are met including local ISP or Telecommunication Company.
Continuous Improvement
- Identify opportunities to optimize EUC services and enhance user experience.
- Implement automation and self-service tools where applicable.
Ad hoc Support
- Additional tasks given by the supervisor or management team
REQUIREMENTS:
- Degree in Information Technology, Computer Science, or related field.
- 5+ years of experience in End User Computing Service Delivery, with at least 3 years in a regional or global role.
- Strong knowledge of EUC technologies (Windows, macOS, MDM, SCCM, O365, etc.).
- Conceptual knowledge of Infrastructure (Cloud, Server, and Network)
- Experience managing services in diverse environments: corporate offices, warehouses, and manufacturing plants,
- Excellent communication, leadership, and stakeholder management skills.
- Strong communication in English
- Ability to travel within the APAC region as needed.
**** Please provide English resume as attachment ****
